Intel's TRIZ expert field guide - development, content and utilization
"- - 2007"

INTELs TRIZ EXPERT FIELD GUIDE - DEVELOPMENT, CONTENT AND UTILIZATION

David W. Conley, United States of America



Abstract: After completing the course work required for MATRIZ Level Three Certification the author began organizing and studying the class notes by creating an internal document summarizing the overall TRIZ problem solving methodology and process. The resulting 80 page Intel TRIZ Expert Field Guide is intended to improve standardization and efficiency in the execution of TRIZ based innovation and compliments Intels manufacturing improvement efforts. This paper describes the TRIZ Expert Field Guides content, methodology and utilization within Intel.

Key words: Reference, Training, Expert, Level Three, Documentation, TRIZ Concept Relationships.

Intel has been utilizing TRIZ for manufacturing process innovation since 2003 and has increased the number of our TRIZ trained engineers by 10 times over the past few years. The organization realizes the advantage of harnessing TRIZ as one tool to pursue the applied science of innovation and expand our industry leadership beyond product innovation and into manufacturing improvement. As engineers and managers warm up to the relevance and benefit of TRIZ activities within the organization, the push for increased engagement of TRIZ practitioners necessitates the development of standardization and reference tools to assist with the effective and consistent execution of the discipline. The TRIZ Expert Field Guide is one such standardization and reference tool.

Though the execution of individual TRIZ tools and concepts is manageable by a tyro practitioner, possessing the skills to effectively utilize the entire TRIZ tool chest is more problematic. While many TRIZ concepts and methods build on themselves and progressively enforce predecessor concepts as more advanced models are realized, the array of TRIZ concepts, tools, and methods makes discipline mastery challenging at best. Even as manifold documents detail most, if not all, of the information required to master the discipline; locating, studying and comprehending those documents is somewhat challenging due to the sheer quantity of material required for proper study and review. Further, understanding the relationships between the various TRIZ tools and concepts is instrumental in mastering the discipline, yet garnering that understanding is not straight-forward. Moreover, regardless of the extent of training received in any field of study, a lack of time spent reviewing or exercising the concepts, methodologies, and algorithms will result in a loss of at least some of the knowledge and skills initially gained. The extensive variety of TRIZ tools and methods challenges the practitioner in staying versant across the entire TRIZ spectrum as some concepts may be rarely exercised, regardless of the extent of the general execution of TRIZ by the practitioner. For these reasons the value of a concise reference document becomes evident as an individual progressively tackles the material in each subsequently more complex TRIZ Levels One, Two and Three.

The information within Intels TRIZ Expert Field Guide is based primarily upon Level Three TRIZ training materials and incorporates supplementary research by the author. Additionally, the guide includes the authors personal observations and realization of concept interrelationships made during the training and the TRIZ Expert Field Guide compilation. While the document is fundamentally organized in the same progression as the Level Three training, many ideas are presented in more than one document section where establishing further relationships between concepts enhances the students learning. The Intels TRIZ Expert Field Guide Table of Content is listed in Table 1 below.

Partial Expert TRIZ Field Guide Table of Content - Table 1
Partial Expert TRIZ Field Guide Table of Content - Table 1

In addition to the Level Three TRIZ material, the text encompasses many Level One and Two TRIZ concepts where deemed valuable in supporting the students progression of subject knowledge and understanding. Furthermore, original examples and concept relationship presentations are included where it was felt that additional concept associations would enhance the material flow and document effectiveness. The document also contains numerous teaching examples, charts, and diagrams as well as an extensive glossary. For example, section one (TRIZ Definitions and Characterizations) contains a chart relating problem models, tools and solution models (shown in Table 2 below).

Problem, Tool and Solution Relationships - Table 2
Problem, Tool and Solution Relationships - Table 2

Intels TRIZ Expert Field Guide was created to:

1.) Share concepts and their relationships realized by the author during training or simply not represented in the original training material documentation. One graph in section 21 (Trend of Increasing Value) of the TRIZ Expert Field Guide illustrating this objective is the Function vs. Cost graph (shown in Graph 1 below).

Relationship Between Function and Cost As Pertaining to Increasing Value of Engineering Systems - Graph 1
Relationship Between Function and Cost As Pertaining to
Increasing Value of Engineering Systems - Graph 1

Relationship Between Function and Cost As Pertaining to

Increasing Value of Engineering Systems - Graph 1

2.) Present the TRIZ practitioner with a quick orientation to less frequently exercised concepts by providing a condensed reference to the TRIZ training materials. Case in point is a concise summary of ARIZ (shown in Table 3 below) as presented in the TRIZ Expert Field Guides section 14.

Summary of ARIZ - Table 3
Summary of ARIZ - Table 3

3.) Provide a review guide by which general TRIZ trainees can refresh their knowledge base or discover new concepts not previously covered within their individual level of study. A table contained within the Solution Model Types and Their Interrelationships sections of the TRIZ Expert Field Guide exemplifies this concept (shown in Table 4 below).

Relationship Between Problem Abstraction, TRIZ Tool and Solution Specificity - Table 4
Relationship Between Problem Abstraction, TRIZ Tool and Solution Specificity - Table 4

Additional benefits can also be enjoyed by an organization creating their own customized TRIZ users guide. First, organization, company or industry-specific jargon can be used in the guide to further bolster the practitioners understanding of how TRIZ relates to his or her particular environment. Second, relationships to other key programs, efforts or directions can be established supporting the integration of TRIZ into the organization and its other activities. One such example of this benefit would be to establish a relationship between TRIZ and Structured Problem Solving and how those disciplines can be used in concert. And finally, if an organization would like to focus its unique application of TRIZ into a specific methodology or process, the users guide can be employed as a tool in establishing that standardization or direction. For instance, focusing the instruction of the Inventive Principles towards general business process improvement teams exemplifies this customization benefit.

In summary, the field of TRIZ is vast and requires dedication and time in staying in tune with the manifold tools available to the practitioner. Developing an organization-specific users guide is valuable in reducing the sheer quantity of material that must be examined for the student to understand any particular subject. Further, presenting additional concept relationships between TRIZ tools and methodologies within a users guide can help speed the students journey towards proficiency. The Intel TRIZ Expert Field Guide is a standardization tool that the corporation is using to help effectively drive the utilization of the TRIZ discipline within the organization.

Acknowledgments:

The author would like to thank Sergei Ikovenko and Alex Lyubomirskiy of Gen 3 Partners Incorporated for the use of their Problem, Tool and Solution Relationships (Table 2) and the ARIZ Summary (Table 3) within this paper and would like to thank Sergei Ikovenko and Amir Roggel of Intel Corporation for their valuable input while the Intel TRIZ Expert Field Guide was being developed.


         Intel's TRIZ expert field guide - development, content and utilization